New Call Received
How to Use the “New Call Received” Event in Botassium
If your WhatsApp workflow needs to react when someone calls you—whether it's an audio or video call—the “New Call Received” event lets you handle those situations automatically.
In this guide, you'll learn how to use this event to respond, log, or route WhatsApp calls in your automation flow.
What is the “New Call Received” Event?
The New Call Received node is an event trigger that activates whenever your WhatsApp account receives an incoming call. You can specify whether the event should respond to:
Audio calls
Video calls
This is useful for:
Notifying your team when someone calls your WhatsApp line
Tracking call attempts outside working hours
Creating fallback flows for missed calls
How to Set It Up
Navigate to Automations
Open your Botassium dashboard and go to the Automations tab.Create or Edit an Automation Flow
Select an existing automation or start a new one.Add the “New Call Received” Event Node
Find it under Events and drag it into your canvas.
Choose the Call Type
In the settings panel, select whether this event should trigger on:Audio calls
Video calls
Connect to Follow-up Actions
Based on the call type, you might:Send an auto-reply
Log the event for analytics
Route to a human agent or external system
Notify via email or another messaging platform
Example Use Case
Let’s say your business doesn’t support calls but you still want to track them:
Use New Call Received and set it to trigger for both call types
Send an auto-reply like “Sorry, we don’t take calls on this line. Please send your message here.”
Log the caller’s details in a spreadsheet or CRM
Alert your support team via email or webhook
This event is compatible with WhatsApp, and it’s especially helpful for call deflection strategies, missed call alerts, after-hours handling, and conversation routing workflows.
