Reply to Chat
How to Use the “Reply to Chat” Action in Botassium
The “Reply to Chat” action is one of the most essential tools in Botassium. It allows you to send a direct WhatsApp message back to the user at any point in your automation—without waiting for input or interaction.
This guide explains how to use this action to send text, media, location, contact cards, and interactive buttons in response to any event.
What is the “Reply to Chat” Action?
The Reply to Chat node is an action block that sends a WhatsApp message to the user based on the flow logic. It can be used to:
Acknowledge an event (like a message or group join)
Send useful information
Deliver media, files, or links
Share contact details or a location
Add button-based quick actions for the user
It works instantly and doesn’t wait for a reply—making it ideal for automatic notifications, confirmations, or content delivery.
Message Types You Can Send
When configuring the Reply to Chat node, you can choose from several WhatsApp message formats:
1. Text Message
Send a plain text message to the user.
Ideal for confirmations, quick replies, or info
You can use variables like contact names to personalize
Text messages are free and can be sent at any time during the conversation.
2. Media Message
Send one or more files with captions.
Supported formats: images, videos, audio files, documents
You can upload multiple files
Each file can have its own caption (useful for product images, guides, etc.)
Great for sending PDFs, catalogs, images, or voice messages.
3. Location Message
Share a physical location with your user.
You can search and select an address from a map-based dropdown
Useful for sharing store branches, event venues, or delivery hubs
The recipient will see a clickable map preview inside WhatsApp.
4. Contact Card
Send a saved WhatsApp contact directly in the chat.
Typically used to refer the user to a salesperson, agent, or support number
Includes name, phone number, and photo if available
Easy for users to save or forward to others.
5. Buttons
Add up to 3 interactive buttons to your message.
Supported button types:
URL Button: Opens a link (e.g., your website, product page, etc.)
Call Button: Instantly dials a phone number
Copy Code Button: Allows the user to copy a short code (like a tracking ID or OTP)
Useful for CTAs like “Track My Order,” “Call Agent,” or “Visit Website.”
Example Use Case
A user submits a cart order on your WhatsApp store. You can use the Reply to Chat action to:
Send a thank-you message via Text
Include a PDF receipt or product image using Media Message
Share the store location if pickup is needed
Add a Button to call support or visit the payment page
All in one seamless response—without waiting for a reply from the user. It is also possible to simulate the message composing or recording status before sending the message to the user.
The Reply to Chat action works across all WhatsApp-based automations, and is especially helpful in order confirmations, customer notifications, broadcast updates, and onboarding sequences where instant outbound communication is key.
