New Cart Order Received
How to Use the “New Cart Order Received” Event in Botassium
If you're using a WhatsApp Store Catalogue to sell products, the “New Cart Order Received” event in Botassium allows you to instantly react when a customer submits an order via their cart.
This tutorial explains how to use this event to confirm orders, process payments, notify your team, or trigger follow-up flows.
What is the “New Cart Order Received” Event?
The New Cart Order Received node is an event trigger that activates whenever a user submits an order through the WhatsApp Catalogue feature using the cart system.
This lets you:
Acknowledge the customer immediately
Process the order automatically
Notify your sales or logistics team
Track and analyze order activity
How to Set It Up
Open the Automations Section
Go to your Botassium dashboard and select Automations.Create or Edit a Flow
Choose a flow where you want to handle WhatsApp orders.Add the “New Cart Order Received” Event Node
Find it in the Events panel and drag it into your canvas.Connect to Follow-up Actions
After the event is triggered, you can:Send an automatic confirmation to the user
Ask for a delivery address or payment method
Store the order in a database or Google Sheet
Notify your sales or fulfillment team
(Optional) Use Conditional Branches
You can filter based on:Product names or SKUs
Order quantity
Buyer’s location or language
Example Use Case
You run an online snack store through the WhatsApp Catalogue. When a user sends a cart order:
The New Cart Order Received event is triggered
An auto-reply is sent with payment and delivery instructions
Order details are logged in your sales dashboard
A notification is sent to your logistics team for fulfillment
This event is available for WhatsApp commerce accounts using the native Catalogue feature, and is especially helpful in automating ecommerce workflows, order processing, sales team alerts, and tracking customer purchases directly inside WhatsApp.
