Block Chat

How to Use the “Block Chat” Action in Botassium

If you're dealing with spam, harassment, or unwanted interactions on WhatsApp, Botassium allows you to take automated action. The “Block Chat” action enables your automation flow to block a contact, preventing them from sending further messages.

This guide walks you through how to use it safely and strategically.

What is the “Block Chat” Action?

The Block Chat node is an action that blocks the current contact from messaging your WhatsApp account. Once blocked:

• The user’s messages will no longer be delivered

• You will not receive notifications or updates from them

• The chat will be restricted from future automation triggers

Use this action to:

• Automatically block spam numbers

• Handle abuse or policy violations

• Enforce opt-out requests

• Manage blacklists or restricted lists

⚠️ Blocking is permanent unless reversed manually from WhatsApp Web or mobile.

How to Set It Up

1. Open or Create a Flow
   Navigate to the Automations tab in Botassium.

2. Add the “Block Chat” Node
   Drag it into your flow where a conversation should be ended and blocked.

3. Connect It Based on Conditions
   Example triggers include:

   • The user sends prohibited words

   • A spam pattern is detected

   • A support form submission fails multiple times

   • The user explicitly asks to be removed or blocked

No additional setup is required. Once triggered, the contact is immediately blocked.

Example Use Case

A user sends repeated spam messages or offensive language:

1. A condition node checks message content

2. The Block Chat action is triggered automatically

3. The chat is blocked from all future communication and removed from active flows

The Block Chat action is available in all WhatsApp automation flows, and is especially useful for spam prevention, abuse control, policy enforcement, and maintaining a safe communication environment. Use it responsibly, as blocked users are fully restricted until manually unblocked.