Add Labels to Chat

How to Use the “Add Labels to Chat” Action in Botassium

To keep your WhatsApp chats organized and easily searchable, Botassium allows you to add custom labels to any contact or conversation. The “Add Labels to Chat” action lets you automatically apply one or more labels during your automation flow.

This guide shows you how to use this action to segment contacts, mark chat intent, or manage lead stages.

What is the “Add Labels to Chat” Action?

The Add Labels to Chat node is an automation action that assigns one or more labels to the active WhatsApp conversation. These labels help you:

• Organize users by category (e.g., “Hot Lead”, “Support Request”, “Pending Payment”)

• Filter chats in the inbox

• Build targeted broadcast audiences

• Trigger other actions based on label conditions

How to Set It Up

1. Go to Automations
   In your Botassium dashboard, open or create a new automation flow.

2. Add the “Add Labels to Chat” Node
   Drag it into the desired point in your flow where labels should be assigned.

3. Select One or More Labels
   From the dropdown, choose the labels you want to apply to the conversation.

4. Connect It to Any Event or Condition
   You can apply labels after a specific message, when a user joins a group, or matches a context.

Example Use Case

You’re collecting leads through a WhatsApp ad. When a new contact messages you:

1. The New Ad Message Received event is triggered

2. The user is tagged with the “Facebook Lead” and “Needs Follow-up” labels using the Add Labels to Chat action

3. These labels help your sales team filter new leads and schedule follow-ups more efficiently

The Add Labels to Chat action is available across all WhatsApp automation flows, and is especially useful for chat tagging, CRM syncing, inbox management, audience segmentation, and automation-based contact tracking.