Mark Chat Unread
How to Use the “Mark Chat Unread” Action in Botassium
Sometimes automation isn't enough—and you want to make sure a human sees the conversation later. The “Mark Chat Unread” action in Botassium helps you flag specific WhatsApp chats for manual follow-up by marking them as unread, even after automation has interacted with the user.
This guide shows how and when to use it to keep important conversations visible in your inbox.
What is the “Mark Chat Unread” Action?
The Mark Chat Unread node is an action that marks a WhatsApp chat as unread, even if it has already been opened or replied to by the system.
Use it when:
A message needs human review or manual follow-up
A condition or response indicates escalation is needed
You want to flag conversations that automation couldn’t resolve
This ensures your team won’t miss key conversations that require attention.
How to Set It Up
Open or Create a Flow
Go to the Automations tab in Botassium and choose or build the relevant automation.Add the “Mark Chat Unread” Node
Drag it into the point in your flow where a chat should be flagged.Use it After a Checkpoint or Response
Examples include:After a failed input validation
After an AI reply that contains uncertainty
When a contact requests to speak with a human
No additional configuration is needed—just drop it in and connect.
Example Use Case
You have a support flow where the user provides input. If the system can't validate the input or the bot fails to answer clearly:
The automation runs a condition check
The Mark Chat Unread action flags the conversation
Your support team sees it in the inbox and can manually step in
The Mark Chat Unread action works in all WhatsApp-based automation flows, and is especially useful for escalation paths, bot fallback handling, support queues, and human handoff workflows.
