Mark Chat Unread

How to Use the “Mark Chat Unread” Action in Botassium

Sometimes automation isn't enough—and you want to make sure a human sees the conversation later. The “Mark Chat Unread” action in Botassium helps you flag specific WhatsApp chats for manual follow-up by marking them as unread, even after automation has interacted with the user.

This guide shows how and when to use it to keep important conversations visible in your inbox.

What is the “Mark Chat Unread” Action?

The Mark Chat Unread node is an action that marks a WhatsApp chat as unread, even if it has already been opened or replied to by the system.

Use it when:

  • A message needs human review or manual follow-up

  • A condition or response indicates escalation is needed

  • You want to flag conversations that automation couldn’t resolve

This ensures your team won’t miss key conversations that require attention.

How to Set It Up

  1. Open or Create a Flow
    Go to the Automations tab in Botassium and choose or build the relevant automation.

  2. Add the “Mark Chat Unread” Node
    Drag it into the point in your flow where a chat should be flagged.

  3. Use it After a Checkpoint or Response
    Examples include:

    • After a failed input validation

    • After an AI reply that contains uncertainty

    • When a contact requests to speak with a human

No additional configuration is needed—just drop it in and connect.

Example Use Case

You have a support flow where the user provides input. If the system can't validate the input or the bot fails to answer clearly:

  1. The automation runs a condition check

  2. The Mark Chat Unread action flags the conversation

  3. Your support team sees it in the inbox and can manually step in

The Mark Chat Unread action works in all WhatsApp-based automation flows, and is especially useful for escalation paths, bot fallback handling, support queues, and human handoff workflows.

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يتكامل بسلاسة مع أدواتك المفضلة

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انضم إلى نشرتنا الإخبارية عبر البريد الإلكتروني